Your journey. Our assistance.
A dedicated concierge team, whenever and wherever you need us.
Travel does not always go according to plan. A delayed flight, a last-minute change, a special request, or simply the need for advice — our team is here to assist you.
At L'Heure du Voyage, exceptional travel is not only about where you go, but about how supported you feel throughout the entire journey.
More than support. A travel companion.
Most travel platforms disappear after booking. We believe the opposite. A truly premium travel experience requires someone who understands your needs, anticipates challenges, and supports you every step of the way.
From the moment you start planning until you return home, our concierge team acts as your personal travel partner — handling the details so you can focus on the experience.
A world where every traveller feels personally cared for.
We envision a travel experience where technology, global partnerships, and human expertise come together seamlessly. Where no question is too small, no request too specific, and no moment feels uncertain.
L'Heure du Voyage is building that future — one journey, one conversation, one perfectly handled detail at a time.
Making global travel feel personal.
Our mission is to combine the best of Swiss precision, global expertise, premium technology, and human care into one effortless travel experience.
Swiss precision
Timely, accurate, and reliable service shaped by Swiss standards of excellence.
Global travel expertise
Deep knowledge of destinations, airlines, hotels, and logistics across every continent.
Premium technology
A sophisticated platform that connects you to the world — without losing the human touch.
Human concierge service
Real people who listen, understand, and act in your best interest at every stage.
The difference is in the details.
Five principles that define how we care for every traveller who places their trust in us.
Global assistance
Wherever you travel, our network is ready to support you across time zones and continents.
Multilingual experts
Concierge specialists who speak your language and understand cultural nuances.
Fast response
Urgent requests handled promptly. Most travellers reach us in under 30 seconds.
Human support
No bots, no loops. Real people who take ownership of your request from start to finish.
Swiss standards
Discretion, reliability, and excellence inspired by Swiss hospitality traditions.
We're here, 24/7.
Reach us however suits you best. Our concierge team is ready to assist, advise, and act — at any hour, from anywhere.
Phone
+41 21 601 05 23
Villeneuve
+41 79 790 18 27
Fast response
concierge@lheureduvoyage.ch
Anytime
Live chat
Available in your dashboard
Members
"A luxury journey is not measured only by destinations, but by the care that carries you there."